Privacy Policy

1. Information We Collect

Personal Information

When you create an account or use our services, we collect personal information through our authentication provider, Clerk, including:

• Name
• Email address
• Profile information from your Google or GitHub account (if you authenticate via OAuth)
• Account credentials and authentication tokens

Usage Data

We automatically collect certain information when you use our services, including:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our site
• Referring URLs and clickstream data
• Error logs and diagnostic information (via Sentry)

Payment Information

Payment processing is handled by Stripe. We do not store your full credit card details. Stripe collects and processes payment information according to their own privacy policy.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze site usage, and assist in our marketing efforts. See our Cookies section below for more details.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our AI automation services, including custom automations for lead generation, content creation, customer support, data synchronization, invoicing, social media management, and trade-specific solutions
• Billing and Payments: To process transactions and send billing-related communications
• Communication: To respond to your inquiries, send service updates, and provide customer support
• Improvement: To analyze usage patterns, monitor system performance, and enhance our platform
• Security: To detect, prevent, and address technical issues, fraud, and security threats
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

3. Third-Party Services

We use trusted third-party services to operate our platform. These services have access to your information only to perform tasks on our behalf and are obligated to protect it:

• Clerk: Authentication and user management services
• Stripe: Payment processing and billing
• Vercel: Website hosting and infrastructure
• Convex: Database and backend services
• Sentry: Error tracking and application monitoring

Each of these services maintains their own privacy policies, and we encourage you to review them to understand how they handle your data.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using HTTPS/TLS
• Encryption of sensitive data at rest
• Regular security audits and monitoring
• Access controls and authentication mechanisms
• Secure coding practices and regular updates

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Typical retention periods include:

• Account information: For the duration of your account plus 90 days after closure
• Transaction records: 7 years for tax and accounting purposes
• Support communications: 3 years
• Usage logs: 12 months

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Data Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to certain processing activities
• Withdrawal of Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at support@ki-netic-automated.com. We will respond to your request within 30 days.

7. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential Cookies: Required for the site to function properly (authentication, security)
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how visitors interact with our site

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our site.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

If we make material changes, we will provide notice through our website or by email before the changes take effect.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of your personal information
• The right to opt-out of the sale of your personal information (we do not sell your data)
• The right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at support@ki-netic-automated.com.

11. GDPR (European Users)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including:

• The right to access, rectify, or erase your personal data
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent at any time
• The right to lodge a complaint with a supervisory authority

Our legal basis for processing your data includes contract performance, legal obligations, and legitimate interests. For more information or to exercise your rights, contact us at support@ki-netic-automated.com.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For information about our terms of service, please visit our Terms of Service page.